Privacy Policy

At BioVerge™, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.bioverge.co.za or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information necessary to process your orders and improve your experience. This may include:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Card details or payment data processed through secure third-party gateways (we do not store card details).

  • Account Information: Login credentials (if you create an account).

  • Usage Data: Pages visited, time spent, browser type, device info, and IP address.

3. How We Use Your Information

Your personal data is used to:

  • Process and deliver your orders.

  • Communicate order updates or respond to inquiries.

  • Improve our website, customer experience, and product offerings.

  • Send promotional offers or newsletters (only if you opt in).

  • Comply with legal and regulatory obligations.

4. Protection of Personal Information

We comply with South Africa’s Protection of Personal Information Act (POPIA).
Your data is stored securely on encrypted systems and accessed only by authorized personnel.

We use industry-standard security measures such as SSL encryption and secure payment gateways (e.g., PayFast, Paystack, Yoco, Shopify Payments) to protect your information during transactions.

5. Sharing of Information

We value your trust and never sell your information.
Your data may be shared only with trusted third parties who help us operate our business, such as:

  • Courier partners (for deliveries)

  • Payment processors (for secure transactions)

  • Email service providers (for order updates or marketing, if opted in)

All third parties are required to maintain strict confidentiality and comply with POPIA standards.

6. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, track website analytics, and improve performance.
You can disable cookies in your browser settings, but some parts of the site may not function properly.

7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information.

  • Correct or update inaccurate details.

  • Request deletion of your information (subject to legal retention obligations).

  • Withdraw consent to receive marketing communications.

To exercise these rights, contact us at contact@bioverge.co.za.

8. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and maintain business records.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in laws or business operations. The latest version will always be available at www.bioverge.co.za/pages/privacy-policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 contact@bioverge.co.za
🌐 www.bioverge.co.za